FAQ

Our hair is 100% raw Vietnamese hair from a single donor. It's never steam-processed, chemically treated, or altered, so it keeps its natural texture, strength, and luster.

Each bundle comes from one donor, which keeps texture, color, and movement consistent throughout.

Every strand's cuticle runs the same direction, root to tip. That's what keeps raw hair smooth and helps prevent tangling and matting.

Raw hair is never uniform. Small differences in wave pattern and natural color between bundles are normal and are the mark of real, unprocessed hair.

Natural Wave, Wavy, and Ritzy Lu' Curly, plus closures to match.

Not at this time. Our collection includes bundles and closures.

Yes. Raw hair takes color beautifully. For best results, take it to your colorist.

Yes. Always use heat protectant and moderate heat to keep the hair healthy.

With proper care, raw hair can be worn and reinstalled for 7+ years. Lifespan depends on how it's cared for, colored, and styled.

Most full installs use 3 bundles. Longer lengths (22"+) or fuller looks typically call for 4. Add a closure for a complete look.

J'Ritzy is a hair retailer, so we don't provide installs. Take your bundles to the stylist of your choice.

Orders ship via USPS, with Standard, Priority, and Priority Mail Express options. Rates are calculated at checkout.

Yes. Same-day delivery is available within 25 miles of our store. Order before 1:30 PM for same-day; orders after 1:30 PM arrive the next day.

Yes. J'Ritzy Hair Collection is available at 650 N. Coit Road, Ste. 1450, Richardson, TX.

All sales are final. Because raw hair is a personal item, orders can't be canceled, returned, or refunded once placed.